Privacy Policy
How we collect, use, and protect your information.
Last updated: March 2026. This Privacy Policy describes how NCB Auto Parts ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information when you interact with our website:
- Name and contact details (email address, phone number)
- Company name, job title, and business address
- Product specifications and requirements submitted through RFQ forms
- Technical data such as IP address, browser type, and pages visited
- Communication records when you contact our sales or support teams
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and responding to your quotation requests
- Communicating with you about orders, products, and services
- Providing technical support and customer service
- Improving our website, products, and services
- Sending relevant product updates and industry information (with your consent)
- Complying with legal obligations and protecting our rights
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With shipping and logistics partners to fulfill orders
- With trusted service providers who assist in operating our website and business
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of NCB Auto Parts or others
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Business inquiry records are typically retained for 3 years after the last interaction. You may request deletion of your data at any time by contacting us.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent where processing is based on consent
6. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected]. We will respond to your inquiry as soon as possible.